Will I lose my Dotdigital data when I switch?

Your contacts, address books, custom fields, and suppression lists export as CSV and import into Bento. Program logic needs to be rebuilt. Email engagement history stays in Dotdigital but you won't need it for day-to-day operations.

Can Bento replace Dotdigital for multi-channel customer engagement?

Yes. Bento covers email, SMS, transactional messages, live chat, and shared inboxes, so most B2C teams can consolidate what they were doing with Dotdigital into a single operator-friendly platform.

How long does it take to move from Dotdigital to Bento?

Most Dotdigital migrations finish in 2-4 hours once you have exports ready. Complex setups with many programs or custom data may take a day. Our team offers white-glove migration support.

Will switching hurt my email deliverability?

Bento includes deliverability infrastructure that Dotdigital often reserves for enterprise accounts: reputation monitoring, authentication setup, batched sending, free email validation. With proper warmup, deliverability should stay the same or improve.

Does Bento integrate with Shopify, Magento, and other ecommerce platforms?

Yes. Bento has native ecommerce integrations for Shopify, WooCommerce, Magento, and flexible event tracking so you can send behaviour-based campaigns similar to or more advanced than what you ran through Dotdigital.

How does Bento pricing compare to Dotdigital?

Dotdigital charges by stored contacts and channels, which gets expensive at B2C scale. Bento charges per identified user you actually email, includes all features from day one, and usually saves mid-market B2C teams 30-60%.

What about Dotdigital's address book structure?

Dotdigital address books become tags and segments in Bento. Use migration as a chance to clean up sprawl and simplify your audience structure instead of replicating every address book as a tag.

The better Dotdigital alternative

Unlimited emails, transparent pricing, and built-in deliverability infrastructure. Make the switch from Dotdigital to Bento and simplify your B2C marketing stack.

Trusted by these companies who switch to Bento

PRICING

Pay $0.01 per identified user with unlimited emails and unlimited team members. All features included from day one.

No hidden fees, no email limits. Pay only for identified visitors, not every email you send.

Value-based pricing

Simple, transparent pricing with all features included from day one.

Unlimited emails

Send as many emails as you want without worrying about overage charges.

No surprises

Simple, predictable billing that scales with your business.

The Hidden Cost of 'Cheaper' Plans

Others

Base Plan+$49

Advanced Automation+$29

Deliverability Tools+$49

Priority Support+$39

API Access+$29

Extra Team Seats+$45

Monthly Total$49/mo

Bento

EverythingIncluded

Advanced Automation

Deliverability Tools

Priority Support

API Access

Extra Team Seats

Monthly Total$30/mo

FEATURES

All features included from day one, including automation, SMS, live chat, shared inboxes, and advanced segmentation.

Get access to our entire feature set from day one. No upgrade tiers or feature gating.

No feature limits

Access all of Bento's powerful features from day one.

Advanced automation

Create sophisticated customer journeys with our visual automation builder.

Real analytics

Get accurate reporting without inflated metrics.

All Features Included

⚡Automations

📧Broadcasts

🔄Sequences

🎯Segments

🧪A/B Testing

📊Analytics

💬Live Chat

📝Forms

All features included on every plan

MIGRATION

Built-in deliverability infrastructure, free email validation, and batched sending controls to keep you in the inbox.

Our team handles your entire migration process, ensuring zero data loss and minimal downtime.

Full data transfer

Our expert team will handle your entire Dotdigital migration.

24-48 hour setup

Most migrations are completed within 1-2 days.

Dedicated support

Get 1-on-1 help throughout the entire migration process.

Migration Process

📤

Contacts & TagsTransferred

Custom FieldsTransferred

Email HistoryTransferred

AutomationsTransferred

24-48 hour white-glove migration

Feature Comparison

Bento vs Dotdigital

A side-by-side look at what each platform offers. We aim for accuracy, but let us know if you spot anything off.

4 advantages

Features Bento has that Dotdigital doesn't

Bento

Dotdigital

Anonymous Event Tracking

Bento tracks pre-signup behaviour by default; Dotdigital relies more on identified contacts and web behavior tracking.

Limited

Identified Event Tracking

Track what known customers do on your site and in your product.

Broadcasts

Send one-off campaigns and newsletters to targeted groups.

Sequences & Customer Journeys

Multi-step automations for welcomes, reactivation, and lifecycle journeys.

Visual Automation Builder

Drag-and-drop workflow builders for complex B2C journeys.

Multi-channel Messaging (Email, SMS, Chat)

Coordinate email, SMS, and on-site/chat experiences from one platform.

Ecommerce Integrations (Shopify, Magento, BigCommerce)

Sync orders, products, and customer data from major commerce platforms.

Live Chat

Bento includes live chat by default; Dotdigital typically relies on add-ons or partner tools.

Add-on or integration

Shared Inboxes

Collaborative team inboxes so multiple teammates can reply to customer email in one place.

Deliverability Infrastructure Included

Bento includes reputation monitoring, authentication guidance, and sending controls for every account.

Enterprise-focused

Free Email Validation

Clean bad addresses before you send to protect your reputation and cut waste.

Batched + Paused Sending

Control send speed, pause in-flight sends, and smooth out traffic spikes.

Limited

RSS, JSON, and API Content Support

Pull dynamic content from feeds and APIs into campaigns.

Tags & Custom Fields

Store rich first-party data to personalise every message.

Behavioural Segmentation

Segment by orders, events, engagement, and custom attributes.

Signup Forms & Surveys

Capture subscribers, preferences, and zero-party data.

Discord Community

Active community of operators sharing what works in email and lifecycle.

Open Office Hours

Regular live sessions with the Bento team for strategy and troubleshooting.

Compare to other platforms

See how Bento stacks up against other email marketing tools

Questions about switching from Dotdigital

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Why Switch from Dotdigital to Bento