Will we lose our historical data and Canvas logic from Braze?

Your historical events and engagement metrics stay in Braze. In Bento you start with clean reporting, but your contacts, segments, custom attributes, and suppression lists transfer via CSV. Canvas logic needs to be rebuilt, which is often a chance to simplify complex journeys.

Can Bento replace Braze if we rely heavily on mobile push and in-app messaging?

Bento focuses on email, SMS, and web messaging. If mobile push and in-app are core to your strategy, pair Bento with a dedicated push provider. Many teams find Bento covers most of what they used Braze for when email and lifecycle messaging drive the most value.

How does Bento pricing compare to Braze contracts?

Braze uses contract-based pricing around monthly active users and message volume, often with minimums and add-ons. Bento uses simple, transparent pricing with all features included from day one. No long-term lock in. Most teams see 30-60% savings.

Will switching hurt our email deliverability?

Bento includes deliverability infrastructure that enterprise platforms often charge extra for: reputation monitoring, authentication setup, batched sending, free email validation. With proper warmup, deliverability should stay the same or improve.

How long does a typical Braze to Bento migration take?

Most teams export data, recreate key segments, and rebuild their first automations within 3-7 days. You can start by moving a single lifecycle or cohort before turning off Braze entirely. Run both in parallel during the transition.

Do you help enterprise teams migrate off Braze?

Yes. Bento offers hands-on migration support: mapping your Braze data model to Bento, advising on how to rebuild key journeys, and reviewing your first sends to protect deliverability. Our team has helped many enterprise accounts make the switch.

What about Braze's AI and personalization features?

Bento focuses on clear, operator-friendly automation over black-box AI. You get real-time behavioral data, flexible segmentation, and control over exactly how personalization works. Many teams prefer this transparency over algorithmic guesswork.

Braze

The better Braze alternative

Braze is a powerful enterprise customer engagement platform, but it often feels heavy and expensive if you mainly care about great email and automation. Bento focuses on fast, operator-friendly email, automation, and transactional messaging with all features included and simple, transparent pricing.