Shared Inboxes

One inbox for your whole team.

Email, chat, and SMS conversations in one place. Everyone sees the same threads. No more wondering if someone already replied.

Bento Email Platform

Bento Chat

Search...

Alex Chen2:34 PM

Having trouble with my API integration

Mike Johnson1:15 PM

Thanks for the help!

Jessica Park11:30 AM

How do I add a custom domain?

David Kim9:45 AM

Got it working, thanks!

Emma WilsonYesterday

Can you help with DKIM?

Alex ChenNeeds reply

alex@startup.io

Reply to Alex Chen...

The email platform teams keep recommending.

See why growing teams pick Bento for automation, deliverability, and support.

Trusted by 0+ businesses

4.9/5 on G2

5/5 on Capterra

Unified Inbox

Shared Workspace

Everything in one place.

No more jumping between tools. Email, chat, and SMS threads all live in one shared inbox your whole team can see.

Multi-channel Threads

Email, chat, and SMS in one conversation timeline.

Labels and Filters

Get important conversations to the right person fast.

Context Tags

Tag conversations by topic so you can spot patterns without spreadsheets.

Automation

Included Free

Less organizing, more helping.

Auto-route messages to the right person. Save replies you send all the time. Let rules handle the sorting.

Keyword Triggers

Apply labels, assignments, and routing based on content.

Flow Handoffs

Hand off a conversation into an email flow or campaign automatically.

Saved Replies

Responses you send all the time, ready in one click.

Team Operations

Collaboration

Simple numbers that actually help.

Response times, open threads, who is handling what. The basics, shown clearly.

Response Analytics

Track how fast your team responds and resolves conversations.

Assignment Visibility

See who owns each conversation and where things are stuck.

Role-based Access

Keep sensitive threads secure while enabling collaboration.

Capabilities

More built into every inbox

The small stuff that helps your team reply faster and stay organized.

Internal Notes

Add private context to threads without the customer seeing.

Core capability

Custom Statuses

Track conversation state beyond open and closed.

Team Mentions

Loop in teammates with @ mentions for quick collaboration.

Auto-assignment

Route conversations to the right person based on rules.

Collision Detection

See when someone else is already replying to a thread.

Ecosystem

Connects to your support stack

Bring Bento into your existing stack without rebuilding your workflow.

See all integrations

Shopify

Order context

Stripe

Payment details

Zapier

Route conversations

WordPress

Chat widget

WooCommerce

Customer lookup

Per-user pricing

Shared inboxes included in every plan

No per-seat charges for support agents. Add your whole team and manage conversations together without extra costs.

Unlimited team members

Multi-channel threads

Auto-assignment rules

Unlimited

Email validation

Unlimited

Team seats

Included

Deliverability tools

Starts at

$30/mo

Where other plans stack fees

Advanced automation +$29 Included

Priority support +$39 Included

Deliverability tools +$49 Included

Email validation +$19 Included

Batched sending +$15 Included

Custom domains +$10 Included

Typical add-on spend

+$29

Bento delta

Save $161+

Who it's for

Built for teams like yours

Choose the entry point that matches your team, then expand into the rest of Bento from the same operating model.

Featured use case

Ecommerce

Handle order questions, returns, and product inquiries.

Explore workflow

Use case

SaaS

Manage support tickets, onboarding questions, and feature requests.

Explore workflow

Use case

Digital Products

Answer course questions and handle membership support.

Explore workflow

Use case

Local Services

Coordinate client communication across team members.

Explore workflow

Competitive proof

See how Bento compares

Make the switch case obvious: Bento ships the pieces teams usually pay extra for somewhere else.

Better fit

Bento vs HubSpot

Shared inboxes included free. No per-seat pricing for your team.

HubSpotWhat teams switch forBento

No per-seat pricing

Email marketing included

Simpler setup

Full comparison

Better fit

Bento vs ActiveCampaign

Unified conversations with marketing automation in one platform.

ActiveCampaignWhat teams switch forBento

Multi-channel inbox

Conversation automation

Team collaboration

Full comparison

Better fit

Bento vs Kit

Multi-channel conversations instead of email-only support.

KitWhat teams switch forBento

White-glove migration

Consolidate your support tools

Move customer conversations from scattered channels into one shared workspace. Your team can be up and running in a day.

<1 day

Typical switch window

1:1

Migration support

Zero

Forced add-ons

Current ESP

Bento

Migration coverage

Bring your whole sending setup with you.

25% mapped

Team accounts

Conversation history

Saved replies

Routing rules

Customer story

Aaron Francis

Founder, Screencasting.com

Watch story

Trusted by operators

"Bento is the email provider that I personally use on all my projects. The vibes are right."

Aaron Francis

Founder, Screencasting.com

Twitter

Start sending

Give your team one inbox.

Free for everyone on your team. No per-seat charges.

Free30-day trialNo credit card requiredBook a demo

FAQ

Frequently Asked Questions

Answers to the implementation, pricing, and switching questions teams usually ask before moving their sending stack.

For most teams, yes. Shared inboxes, assignment, and collaboration tools cover day-to-day support operations.