01
Internal Notes
Add private context to threads without the customer seeing.
Bento Chat
One inbox for your whole team. Shared inboxes, team conversations, and AI assist in one customer workspace.
A customer email is routed to Maya, enriched with order context, answered with AI assist, reviewed by a teammate, and resolved.
Chat
3 online
MKSPAR
All conversations
Shared workspace
Shared inbox is up to date
New customer conversations appear here.
The email platform teams keep recommending.
See why growing teams pick Bento for automation, deliverability, and support.
Trusted by 0+ businesses
Shared Workspace
Everything in one place.
No more jumping between tools. Email, chat, and SMS threads all live in one shared inbox your whole team can see.
Multi-channel Threads
Email, chat, and SMS in one conversation timeline.
Collaboration
Simple numbers that actually help.
Response times, open threads, who is handling what. The basics, shown clearly.
Response Analytics
Track how fast your team responds and resolves conversations.
Capabilities
More built into every inbox
The small stuff that helps your team reply faster and stay organized.
02
Custom Statuses
Track conversation state beyond open and closed.
03
Team Mentions
Loop in teammates with @ mentions for quick collaboration.
04
Auto-assignment
Route conversations to the right person based on rules.
05
Collision Detection
See when someone else is already replying to a thread.
06
Conversation Search
Find past threads by contact, tag, or message content.
Ecosystem
Connects to your support stack
Bring Bento into your existing stack without rebuilding your workflow.
Shopify
Order context
Stripe
Payment details
Zapier
Route conversations
WordPress
Chat widget
WooCommerce
Customer lookup
Flat-price add-on
Shared inboxes without per-seat pricing
Add Bento Chat for $30/mo and bring your whole team. Shared inboxes, live chat, SMS conversations, routing, saved replies, and AI agents are in one package.
Bento Chat
$30/mo
What mattersBentoTypical support tool
Pricing modelBentoFlat monthly add-onTypical support toolPer-seat tiers
Team accessBentoUnlimited membersTypical support toolPriced per seat
ChannelsBentoEmail, chat, and SMSTypical support toolOften separate add-ons
AI assistBentoIncludedTypical support toolOften usage based
Bottom line
Bento Chat keeps the whole team and every conversation channel in one predictable monthly add-on.
Unlimited
Team members
3
Conversation channels
Included
AI assist
Unlimited team members
Multi-channel threads
Auto-assignment rules
Context-aware AI assist
Who it's for
Built for teams like yours
Choose the entry point that matches your team, then expand into the rest of Bento from the same operating model.
Competitive proof
See how Bento compares
Make the switch case obvious: Bento ships the pieces teams usually pay extra for somewhere else.
White-glove migration
Consolidate your support tools
Move customer conversations from scattered channels into one shared workspace. Your team can be up and running in a day.
Current ESP
Migration coverage
Bring your whole sending setup with you.
Team accounts
Conversation history
Saved replies
Routing rules
<1 day
Typical switch window
1:1
Migration support
Zero
Forced add-ons
Frequently Asked Questions
Can this replace a separate support inbox?
For most teams, yes. Shared inboxes, assignment, and collaboration tools cover day-to-day support operations.
Can multiple teams work in the same conversation system?
Yes. Support, sales, and success teams can all work in the same inbox. You control who sees what and who owns each thread.
Do we get reporting on conversation performance?
Yes. You can measure response and resolution trends to improve team operations over time.
Can we automate repetitive messaging tasks?
Yes. Auto-routing rules and saved replies handle the repetitive stuff so your team can focus on real conversations.
Do I have to pay per seat or per agent?
No. Bento Chat is a flat $30/mo add-on with unlimited team members. No per-seat pricing.
Can I add a live chat widget to my website?
Yes. Bento includes an embeddable chat widget you can add to any site. Conversations from the widget flow into the same shared inbox as email and SMS.
Does the inbox connect to email marketing and automations?
Yes. You can hand off a conversation into an automation, tag contacts from a thread, or trigger a flow based on a conversation event. It is all one platform.
Can I set response time goals for my team?
Yes. You can track response time and resolution time by team and by individual. The analytics show you where things slow down so you can improve.
Can I search through past conversations?
Yes. Search by contact name, email, tag, or keywords in the conversation. Finding an old thread takes seconds.
Can I forward existing email threads into the shared inbox?
Yes. Forward any email to your Bento inbox address and it becomes a conversation your team can see and respond to.
Do customers know they are talking to a shared inbox?
No. From their side it looks like a normal email reply or chat conversation. The shared inbox is invisible to them.
Are there notifications for new messages?
Yes. Get notified by email or browser notification when a new conversation comes in or when you get assigned a thread. You control which notifications you receive.
Give your team one inbox.
Flat pricing for the whole team. No per-seat charges.