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Add private context to threads without the customer seeing.
Bento Email Platform
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Bento Chat
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Alex Chen2:34 PM
Having trouble with my API integration
Mike Johnson1:15 PM
Thanks for the help!
Jessica Park11:30 AM
How do I add a custom domain?
David Kim9:45 AM
Got it working, thanks!
Emma WilsonYesterday
Can you help with DKIM?
Alex ChenNeeds reply
alex@startup.io
The email platform teams keep recommending.
See why growing teams pick Bento for automation, deliverability, and support.
Trusted by 0+ businesses
Unified Inbox
Shared WorkspaceEverything in one place.
No more jumping between tools. Email, chat, and SMS threads all live in one shared inbox your whole team can see.
Multi-channel Threads
Email, chat, and SMS in one conversation timeline.
Labels and Filters
Get important conversations to the right person fast.
Context Tags
Tag conversations by topic so you can spot patterns without spreadsheets.
Automation
Bento Chat add-onLess organizing, more helping.
Auto-route messages to the right person. Save replies you send all the time. Let rules handle the sorting.
Keyword Triggers
Apply labels, assignments, and routing based on content.
Flow Handoffs
Hand off a conversation into an email flow or campaign automatically.
Saved Replies
Responses you send all the time, ready in one click.
Team Operations
CollaborationSimple numbers that actually help.
Response times, open threads, who is handling what. The basics, shown clearly.
Response Analytics
Track how fast your team responds and resolves conversations.
Assignment Visibility
See who owns each conversation and where things are stuck.
Role-based Access
Keep sensitive threads secure while enabling collaboration.
Capabilities
More built into every inbox
The small stuff that helps your team reply faster and stay organized.
02
Custom Statuses
Track conversation state beyond open and closed.
03
Team Mentions
Loop in teammates with @ mentions for quick collaboration.
04
Auto-assignment
Route conversations to the right person based on rules.
05
Collision Detection
See when someone else is already replying to a thread.
Ecosystem
Connects to your support stack
Bring Bento into your existing stack without rebuilding your workflow.
Shopify
Order context
Stripe
Payment details
Zapier
Route conversations
WordPress
Chat widget
WooCommerce
Customer lookup
Per-user pricing
Shared inboxes without per-seat pricing
Add Bento Chat for $30/mo and bring your whole team. Shared inboxes, live chat, SMS conversations, routing, saved replies, and AI agents are in one package.
What mattersBentoTypical ESP
Pricing modelPer active userContact tiers
Marketing emailUnlimited sendingOften capped
DeliverabilityBuilt inOften separate tooling
Team accessUnlimited seatsOften seat based
Bottom line
Bento keeps the everyday email infrastructure in one bill, with the calculator on the pricing page for exact estimates.
$0.012
Per active user
Unlimited
Team seats
Included
Deliverability help
Unlimited team members
Multi-channel threads
Auto-assignment rules
Who it's for
Built for teams like yours
Choose the entry point that matches your team, then expand into the rest of Bento from the same operating model.
Best for
Ecommerce
Handle order questions, returns, and product inquiries.
View use case
Best for
SaaS
Manage support tickets, onboarding questions, and feature requests.
View use case
Best for
Digital Products
Answer course questions and handle membership support.
View use case
Best for
Local Services
Coordinate client communication across team members.
View use case
Competitive proof
See how Bento compares
Make the switch case obvious: Bento ships the pieces teams usually pay extra for somewhere else.
Bento vs HubSpot
Flat team pricing for shared inboxes instead of per-seat support costs.
Teams switch for
No per-seat pricing
Email marketing included
Simpler setup
Full comparison
Bento vs ActiveCampaign
Unified conversations with marketing automation in one platform.
Teams switch for
Multi-channel inbox
Conversation automation
Team collaboration
Full comparison
Bento vs Kit
Multi-channel conversations instead of email-only support.
Teams switch for
Shared inboxes
Chat support
Assignment routing
Full comparison
Bento vs Intercom
Customer conversations connected to your email marketing data.
Teams switch for
Email marketing included
Flat team pricing
Unified customer timeline
Full comparison
White-glove migration
Consolidate your support tools
Move customer conversations from scattered channels into one shared workspace. Your team can be up and running in a day.
Current ESP
Migration coverage
Bring your whole sending setup with you.
Team accounts
Conversation history
Saved replies
Routing rules
<1 day
Typical switch window
1:1
Migration support
Zero
Forced add-ons
Frequently Asked Questions
Can this replace a separate support inbox?+
For most teams, yes. Shared inboxes, assignment, and collaboration tools cover day-to-day support operations.
Can multiple teams work in the same conversation system?+
Yes. Support, sales, and success teams can all work in the same inbox. You control who sees what and who owns each thread.
Do we get reporting on conversation performance?+
Yes. You can measure response and resolution trends to improve team operations over time.
Can we automate repetitive messaging tasks?+
Yes. Auto-routing rules and saved replies handle the repetitive stuff so your team can focus on real conversations.
Do I have to pay per seat or per agent?+
No. Bento Chat is a flat $30/mo add-on with unlimited team members. No per-seat pricing.
Can I add a live chat widget to my website?+
Yes. Bento includes an embeddable chat widget you can add to any site. Conversations from the widget flow into the same shared inbox as email and SMS.
Does the inbox connect to email marketing and automations?+
Yes. You can hand off a conversation into an automation, tag contacts from a thread, or trigger a flow based on a conversation event. It is all one platform.
Can I set response time goals for my team?+
Yes. You can track response time and resolution time by team and by individual. The analytics show you where things slow down so you can improve.
Can I search through past conversations?+
Yes. Search by contact name, email, tag, or keywords in the conversation. Finding an old thread takes seconds.
Can I forward existing email threads into the shared inbox?+
Yes. Forward any email to your Bento inbox address and it becomes a conversation your team can see and respond to.
Do customers know they are talking to a shared inbox?+
No. From their side it looks like a normal email reply or chat conversation. The shared inbox is invisible to them.
Are there notifications for new messages?+
Yes. Get notified by email or browser notification when a new conversation comes in or when you get assigned a thread. You control which notifications you receive.
Give your team one inbox.
Flat pricing for the whole team. No per-seat charges.