Customer conversations that build trust, not tickets.
Bento's messaging features bring all your customer conversations into one place, making it easy to stay organized & provide top-tier support.
Inboxes
Stay organized with every chat
Multiple Inboxes
Set up dedicated inboxes for different teams like support, sales, or any need.
Filtering & Labels
Organize conversations with labels and filter by key tasks like assigned, unassigned, or specific topics.
Contact Management
Keep a record of everyone you've interacted with in one place — your built-in CRM, making it easy to track and manage customer comms.
Reports
Quantify your conversations
Analysis
See detailed reports with key stats like first response time, resolution time, and the total number of resolved conversations to track how your team is performing.
Per Agent
Get a clear view of each team member's performance with metrics broken down by agent, helping you spot strengths and areas to improve.
Per Custom Label
Break down conversations by custom labels, like sales or support, so you can see exactly where your team's efforts are going.
Automations
Get more done, faster
Keyword-triggered Actions
Automatically label or assign conversations based on specific keywords.
Canned Responses
Use pre-written templates for quick replies to common questions.
Bento Flows
Schedule and send text, WhatsApp, and social messages, and easily manage the replies within your dedicated inbox.
Campaigns
Drive engagement with timely chats
One-off
Manually schedule live-chat campaigns to promote special offers or announcements.
Ongoing
Automate live-chat campaigns that trigger based on customer behavior, like the number of visits or time spent in your app.
Feedback
Mine for insights
CSAT Surveys
Measure satisfaction with surveys sent via chat, text, WhatsApp, or social.
Feature Requests
Track which features customers want most and then follow up with them when the features are ready.
Log Bugs
Let customers report bugs directly so you can troubleshoot and fix issues faster.
Teams
Work in harmony
Shared Inboxes
Collaborate by letting your team manage and respond to conversations from the same inbox.
Roles
Set role-based access, so the right team members handle the right conversations.
Internal Collaboration
Use notes and tags to coordinate on customer conversations without leaving the inbox.
If you’re looking for a great email and marketing automation software with loads of awesome features for your SaaS or eCommerce hit up Bento. Seriously awesome software.