deliverability letter

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Talk to your
customers
Bento’s messaging features bring all your customer conversations into one place, making it easy to stay organized & provide top-tier support.

  • Multiple inboxes

  • Smart automations

  • Detailed reporting

trigger chat received
trigger new message
trigger message read
trigger message deleted
trigger chat started
trigger chat ended
trigger chat archived
trigger chat reopened
trigger message flagged
trigger message unflagged
trigger chat transferred
trigger chat escalated
trigger chat assigned
Simplify your support.
Connect SMS, WhatsApp, in-app messaging, and more for a unified inbox to tackle customer interactions with your team. Customize your setup and enrich data you have on your customers to have more context for your conversations.
action send email
action send webhook
action send sms
action remove contact
action send chat
action add tag
action update field
action add to sequence
action send newsletter
action send webhook
action delete user
action help

Inboxes

Stay organized with every chat

Multiple Inboxes

Set up dedicated inboxes for different teams like support, sales, or any need.

Filtering & Labels

Organize conversations with labels and filter by key tasks like assigned, unassigned, or specific topics.

Contact Management

Keep a record of everyone you’ve interacted with in one place — your built-in CRM, making it easy to track and manage customer comms.

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Reports

Quantify your conversations

Analysis

See detailed reports with key stats like first response time, resolution time, and the total number of resolved conversations to track how your team is performing.

Per Agent

Get a clear view of each team member’s performance with metrics broken down by agent, helping you spot strengths and areas to improve.

Per Custom Label

Break down conversations by custom labels, like sales or support, so you can see exactly where your team’s efforts are going.

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Automations

Get more done, faster

Keyword-triggered Actions

Automatically label or assign conversations based on specific keywords.

Canned Responses

Use pre-written templates for quick replies to common questions.

Bento Flows

Schedule and send text, WhatsApp, and social messages, and easily manage the replies within your dedicated inbox.

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Campaigns

Drive engagement with timely chats

One-off

Manually schedule live-chat campaigns to promote special offers or announcements.

Ongoing

Automate live-chat campaigns that trigger based on customer behavior, like the number of visits or time spent in your app.

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Feedback

Mine for insights

CSAT Surveys

Measure satisfaction with surveys sent via chat, text, WhatsApp, or social.

Feature Requests

Track which features customers want most and then follow up with them when the features are ready.

Log Bugs

Let customers report bugs directly so you can troubleshoot and fix issues faster.

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Teams

Work in harmony

Shared Inboxes

Collaborate by letting your team manage and respond to conversations from the same inbox.

Roles

Set role-based access, so the right team members handle the right conversations.

Internal Collaboration

Use notes and tags to coordinate on customer conversations without leaving the inbox.

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Migrate to Bento

We can help you move from
Klaviyo
You haven’t experienced support like this before
Design emails your way
Discord

Our customers rave about our vibrant Discord community. Whether you need help with marketing strategy, have an API question, or just want to connect with fellow customers, our community is here for you.

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Office Hours

Need help with a marketing or automation idea? Join weekly to ask questions, get personalized help, and brainstorm your next campaign idea.

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Migration

Migrating to a new email service can be stressful, time-consuming, and risky. That’s why we offer concierge, founder-led migration help to do the heavy lifting for you.