®
Shared Inboxes
One inbox for your whole team.
Email, chat, and SMS conversations in one place. Everyone sees the same threads. No more wondering if someone already replied.
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Unified Inbox
Shared WorkspaceEverything in one place.
No more jumping between tools. Email, chat, and SMS threads all live in one shared inbox your whole team can see.
Multi-channel Threads
Email, chat, and SMS in one conversation timeline.
Labels and Filters
Get important conversations to the right person fast.
Context Tags
Tag conversations by topic so you can spot patterns without spreadsheets.
Automation
Included FreeLess organizing, more helping.
Auto-route messages to the right person. Save replies you send all the time. Let rules handle the sorting.
Keyword Triggers
Apply labels, assignments, and routing based on content.
Flow Handoffs
Hand off a conversation into an email flow or campaign automatically.
Saved Replies
Responses you send all the time, ready in one click.
Team Operations
CollaborationSimple numbers that actually help.
Response times, open threads, who is handling what. The basics, shown clearly.
Response Analytics
Track how fast your team responds and resolves conversations.
Assignment Visibility
See who owns each conversation and where things are stuck.
Role-based Access
Keep sensitive threads secure while enabling collaboration.
More built into every inbox
The small stuff that helps your team reply faster and stay organized.
Internal Notes
Add private context to threads without the customer seeing.
Custom Statuses
Track conversation state beyond open and closed.
Team Mentions
Loop in teammates with @ mentions for quick collaboration.
Auto-assignment
Route conversations to the right person based on rules.
Collision Detection
See when someone else is already replying to a thread.
Connects to your support stack
Shopify
Order context
Stripe
Payment details
Zapier
Route conversations
WordPress
Chat widget
WooCommerce
Customer lookup
Shared inboxes included in every plan
No per-seat charges for support agents. Add your whole team and manage conversations together without extra costs.
Unlimited
Email validation
Unlimited
Team members
Included
Deliverability tools
Built for teams like yours
Ecommerce
Handle order questions, returns, and product inquiries.
SaaS
Manage support tickets, onboarding questions, and feature requests.
Digital Products
Answer course questions and handle membership support.
Local Services
Coordinate client communication across team members.
See how Bento compares
Consolidate your support tools
Move customer conversations from scattered channels into one shared workspace. Your team can be up and running in a day.
Bento
"Bento is the email provider that I personally use on all my projects. The vibes are right."
Aaron Francis
Founder, Screencasting.com
Give your team one inbox.
Free for everyone on your team. No per-seat charges.
Free30-day trial·No credit card required·Book a demo