Choose who handles each conversation.
Assign a thread to a teammate from the list, or route an inbox to the person who handles it.
Keep customer conversations together.
Shared inboxes, live chat, and an AI agent that learns from your docs. Add Bento Chat for $30 a month.
Zenmaid
Examine
SleepHQ
HeadshotPro
Laravel News
Less Annoying CRM
Geocodio
See the customer’s history while you reply.
When someone asks about an order, you can check what they bought and what you’ve talked about before. Their profile, orders, and past conversations are right beside the thread.
See what they bought.
Check order history, lifetime value, and recent activity right beside the message.
Reply as a team.
Replies to your campaigns and flows become conversations on the customer’s profile, where your team can pick them up.
Answer messages wherever customers send them.
Email, live chat, SMS, and WhatsApp share one conversation list. See who’s handling each thread as you work through it.
- Email replies
- Answer replies to your campaigns and flows from the shared inbox.
- Live chat
- Chat with visitors on your site from the same inbox.
- SMS and WhatsApp
- Two-way messages through Twilio, 360dialog, or Bandwidth.
- Saved replies
- Save your answers to common questions and reuse them in a click.
Share the work with your team and AI agents.
Assign conversations to a teammate, or use Claude, Cursor, or your own agent to read and answer messages through the Chat API and Bento MCP.
Add teammates without extra seat fees.
$30
A month
Add it to Marketing Platform, which starts at $29 a month for up to 5,000 active users.
$0
Per extra seat
Every teammate and AI agent you add is included in the same price.
4
Channels in one inbox
Email replies, live chat, SMS, and WhatsApp.
Bento Chat requires an active Marketing Platform plan. SMS and WhatsApp messages are billed by your provider. See pricing
What customers say about our support.
Reviews on G2 and Capterra from people who use Bento.
“The support and community within Bento is hands down the best I've ever seen from any company, ever.”
Luke J.“Bento is the bomb - great API, amazing support, sign up and thank me later.”
Noah L.“It has a great human touch, everything is very intuitive and easy to use - it's also fully featured and all the things you need. I use it every day and it's easy to connect to all my tools. Love it.”
Ilias I.Use Bento Chat alongside your email tools.
Your conversations, campaigns, and automations use the same customer profiles in Bento.
Email marketing
Send campaigns and flows, then answer the replies together in Bento Chat.
See email marketingPush notifications
Send iOS, Android, and web push from campaigns, Flows, and the API. Included with Bento Chat.
See pushA few questions about Bento Chat.
Which messages can I answer in Bento Chat?
Replies to your emails, live chat from the widget on your site, and SMS or WhatsApp through Twilio, 360dialog, or Bandwidth. You can answer them all from one conversation list.
Where does Tanuki get its answers?
From your knowledge base. Tanuki finds a matching article and drafts a reply. You or a teammate review it and decide whether to send it.
Can we use our own AI agent to answer messages?
Yes. The Chat API and the Bento MCP server let Claude, Cursor, or your own agent list conversations, read threads, reply, add private notes, and change status.
What does Bento Chat cost?
Bento Chat is $30 a month, added to an active Marketing Platform plan, which starts at $29 a month. You get the shared inbox, live chat, SMS and WhatsApp conversations, routing, saved replies, AI agents, and push notifications. Bento Chat is included in your 30-day free trial.
Do we pay for each teammate?
No. Team seats are included, and there is no extra charge for more teammates or AI agents.
Do SMS and WhatsApp cost extra?
You connect your own Twilio, 360dialog, or Bandwidth account, and that provider bills you for the messages. Costs depend on the provider.
Are push notifications included?
Yes. Bento Chat includes push notifications for iOS, Android, and the web. You can send them from campaigns, Flows, and the API.
Bring your customer conversations into Bento.
Try Bento Chat with Marketing Platform free for 30 days. After your trial, Chat is a $30 a month add-on to your Marketing Platform plan.