Service Description
Service Overview
Bento is an email marketing and customer engagement platform that enables businesses to create, automate, and analyze personalized emails to their customers and followers. Our platform specializes in behavioral email automation, real-time personalization, and advanced customer segmentation.
Core Services
Email Management
- Design and deployment of targeted email campaigns
- Drag-and-drop email builder with customizable templates
- Campaign analytics and reporting
- Advanced personalization options
Customer Data Platform (CDP)
- Unified customer profile management
- Real-time behavioral tracking and analytics
- Custom audience segmentation
- Data integration with existing systems
- Advanced filtering and targeting options
Automation & Workflows
- Visual workflow builder
- Trigger-based automation
- Behavioral email sequences
Service Level Agreement
- 99% platform uptime guarantee
- 24/7 infrastructure monitoring
- Technical support (Monday-Friday, 9 AM - 6 PM PT)
- Regular platform updates and maintenance
- Monthly system availability reports
- Active development and feature updates
Platform Features
- Intuitive user interface
- Comprehensive analytics dashboard
- Template management system
- API access for custom integrations
- Mobile-responsive design tools
- Advanced reporting capabilities
- Custom tracking and attribution
Support & Training
- Dedicated customer success manager for enterprise customers
- Comprehensive documentation and guides
- Regular training sessions
- Email and chat support
- Community forums and resources