Get help.
Billing, account access, deliverability, or anything that looks broken. A person reads every email, and support replies within 24 hours.
Talk to the people who build Bento.
A person on the team that builds the product reads every message. Email support replies within 24 hours.
Talk to sales.
Plans, migrations, security reviews, and whether Bento fits your volume. Book a call or write to sales@bentonow.com.
Everything else.
Status, urgent requests, the community, and self-serve answers.
Priority
Urgent requests
Deliverability problems or locked out of your account. Escalate from inside the app.
System status
Check here first if something looks down. The backup page stays up if the main one does not.
Community
How-to questions and sending advice from customers and the Bento team on Discord.
Help and docs
Answers on sending, forms, and billing, plus the API reference and SDKs.
Security review.
Everything your security team needs, without waiting on a call.
Company details.
An Australian, privately owned company.
- Company
- Backpack Internet Pty. Ltd. T/A Bento Software
- ACN
- 618 553 129
- Phone
- +1 (337) 434-1010
- Post
- PO Box 560, Avalon Beach NSW 2107, Australia
- Press
- hello@bentonow.com
Customers notice who answers.
“The support and community within Bento is hands down the best I've ever seen from any company, ever.”
Luke J.“It has a great human touch, everything is very intuitive and easy to use - it's also fully featured and all the things you need. I use it every day and it's easy to connect to all my tools. Love it.”
Ilias I.“Moving to Bento was the best thing I ever did for my list and its profitability”
Iliane L.“I love how easy it is to use to design SaaS emailing sequences. You can also see rapidly which campaigns are the money makers. But what I love the most is undoubtedly the deliverability that you have once you've set up custom domain tracking”
Arnaud B.“The support and community within Bento is hands down the best I've ever seen from any company, ever.”
Luke J.“It has a great human touch, everything is very intuitive and easy to use - it's also fully featured and all the things you need. I use it every day and it's easy to connect to all my tools. Love it.”
Ilias I.“Moving to Bento was the best thing I ever did for my list and its profitability”
Iliane L.“I love how easy it is to use to design SaaS emailing sequences. You can also see rapidly which campaigns are the money makers. But what I love the most is undoubtedly the deliverability that you have once you've set up custom domain tracking”
Arnaud B.Contact questions.
How fast does support reply?
Email support replies within 24 hours. For deliverability problems or account access, escalate from inside the app so the request gets priority handling.
Who answers my email?
A person on the team that builds Bento. Support is not outsourced, and hard deliverability tickets stay with the people who run the sending infrastructure.
Can I see Bento before I sign up?
Yes. Book a demo and we walk through your sending, your migration, and pricing against your current invoice. Or start a 30-day free trial and explore on your own.
Where do I send a security report?
Email security@bentonow.com. For audits and questionnaires, start with the SOC 2 report and the security overview linked on this page.
How do I report abuse sent through Bento?
Use the abuse report form linked in the footer. Include the message headers if you have them so the team can trace the sender.
I am writing about Bento. Who do I contact?
Email hello@bentonow.com. Logos, colors, and press facts are on the brand kit page.
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