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This page explains Bento's general approach to subpoenas, court orders, government requests, and emergency disclosure requests relating to customer accounts or data.
This page is informational only and does not create any contractual commitment beyond what applicable law or a written agreement requires.
General approach
When we receive a request for customer information, we review it to determine whether:
- the request appears legally valid and properly scoped;
- we are required to respond under applicable law;
- the request can be narrowed or redirected; and
- we are permitted to notify the affected customer.
We do not voluntarily provide customer content or account data to government authorities except where we believe disclosure is required by law, necessary to respond to an emergency involving imminent harm, or otherwise legally permitted and appropriate.
Customer notice
Where legally permitted and reasonably practicable, we will try to notify the affected customer before disclosing customer information so the customer can seek protection, narrow the request, or otherwise respond.
We may delay or withhold notice where:
- we are legally prohibited from doing so;
- we believe notice would create a risk of death, serious harm, or ongoing fraud or abuse;
- an emergency requires immediate disclosure; or
- the request relates to account abuse, security incidents, spam, fraud, or similar misconduct.
Requests we may reject or narrow
We may object to, reject, or seek clarification of requests that appear to be:
- overbroad or lacking sufficient legal basis;
- directed to the wrong party;
- inconsistent with applicable law; or
- seeking data we do not have or do not control.
Emergency requests
If we believe in good faith that disclosure is necessary to prevent death, serious physical harm, or another emergency where the law permits disclosure without delay, we may disclose limited information necessary to respond to the emergency.
Preservation requests
We may preserve information where required by law, legal process, or valid preservation request. Preservation does not guarantee that the preserved information will ultimately be disclosed.
Transparency
We may publish aggregate information about the number or types of requests we receive, reject, or comply with, unless we are legally prohibited from doing so.
How to submit legal process
If you need to serve legal process or submit a government request to Bento, please send it to support@bentonow.com. We may request additional information to verify the request before responding.