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Deliverability Letter

Opt-Out

An opt-out is when someone on your email list chooses to stop getting your emails and uses a clear way to unsubscribe or change their settings. You must respect this choice quickly to stay compliant and protect your sender reputation.

An opt-out is the moment someone tells you they want fewer emails or none at all. They click an unsubscribe link, update a preference page, or say no through another clear channel. From that point, they are asking you to stop marketing to them. A good system records this so they stay off future sends.

Handling opt-outs well keeps you out of legal trouble and out of the spam folder. Most email laws expect you to stop within a short time after the request. Inbox providers also watch how you treat these choices and use that as a signal of trust. Ignoring opt-outs leads to complaints, weaker deliverability, and lost revenue.

Make the unsubscribe link easy to find and easy to use. One or two clicks is enough for most people. If you use a preference page, give clear options like fewer emails instead of only a full unsubscribe. Always confirm the change and store the update in a single source of truth.