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Deliverability Letter

Behavioral Trigger

Also known as: Behavior-Based Trigger, Action Trigger

An automated email that sends when someone does something specific on your site or in your product. It reacts to real behavior so the message matches what they just did.

A behavioral trigger is an email that goes out when someone takes a clear action, like viewing a product or signing up. Instead of one big blast to everyone, these emails are tied to what the person just did. That makes the message feel natural and on time. It is a simple way to connect your marketing to real behavior.

These triggers usually perform better than normal campaigns because they hit when interest is high. Cart abandonment, browse follow ups, welcome flows, and re engagement sequences are common examples. They can recover lost sales, bring people back to your app, or keep new leads warm. Once you set them up, they keep running in the background.

If you are just starting, pick one trigger that matches a clear goal. For ecommerce, begin with a cart abandonment email that goes out within a few hours. For SaaS, try a simple onboarding email when someone completes a key action. Track opens, clicks, and conversions so you can adjust copy and timing over time.