ONLINE
Deliverability Letter

Behavioral Targeting

Also known as: Behavior-Based Targeting, Action-Based Targeting

Behavioral targeting means sending emails based on what people do, not just who they are. You use actions like pages visited, products viewed, and purchases to decide which message to send next.

Behavioral targeting looks at real actions instead of only profile data. Your system tracks things like visits to a pricing page, views of a product, or clicks in past emails. Then it uses that behavior to group people and send them messages that match what they seem interested in. It feels more like a helpful follow up than a random blast.

Done well, this keeps your email list feeling relevant. People are more likely to open, click, and buy when messages speak to what they just did. It can help you recover abandoned carts, nurture warm leads, and keep active customers moving toward the next step. It also cuts down on noisy sends that train people to ignore you.

A simple starting point is to trigger emails from a few key actions. For example, send one follow up when someone views your pricing page several times. Send a different email when they start checkout but do not finish. Keep each flow short, clear, and tied to a single goal, and add more triggers only after you see what works.