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Deliverability Letter

Tracking

Tracking is how your email tool logs opens, clicks, and sales that come from your emails. It helps you see what people do after they receive a message so you can improve future campaigns.

Email tracking is the process your platform uses to see what happens after you send a message. It records if someone opens the email, clicks a link, or makes a purchase. Most tools do this with tiny images and special links that quietly report activity in the background. To your subscribers it feels invisible, but it runs on every campaign you send.

This data gives you a clear view of how your list behaves. You can see which subject lines pull people in, which offers get clicks, and which emails lead to revenue. It also helps you spot problems like low engagement or high unsubscribe rates before they hurt deliverability. With good tracking in place you can make changes based on facts instead of guesses.

A simple way to use tracking well is to look past opens and focus on clicks and conversions. Opens are less reliable now because of privacy features in modern email apps. Clicks and sales still show real intent and are harder to fake. Build your reports and testing plans around those numbers first.