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Deliverability Letter

Personalization

Personalization means tailoring your emails to each person based on what you know about them. You use details like their name, past purchases, and behavior so your emails feel relevant instead of generic.

Personalization in email is when you treat each subscriber like an individual. You use real data instead of sending one broad message to everyone. That data can be simple, like a first name or location. It can also include what they browsed or bought before.

Done well, personalization makes your emails feel useful instead of noisy. People are more likely to open, click, and buy when messages match what they care about. It also helps you avoid sending content that feels random. Over time this builds trust and keeps your list engaged.

A simple way to start is to segment by one or two key actions. For example, send one follow up to people who viewed a product and another to people who already bought it. Add their name and a product they showed interest in. Measure the results and improve from there.