Bento Stripe Integration

Overview

This integration connects your Stripe account to Bento. It tracks key Stripe events for your subscribers, updates their data and lifetime value (LTV), and lets you trigger workflows from those events.

Requirements

Active Bento account with a site created
Active Stripe account

Installation Steps

Connect Stripe Account

You can connect Stripe to Bento in a few steps.

To install the Stripe App, you must login to Bento, select your team, and from your home page look for the Apps in the left side menu. It has a little power plug icon.

Bento Teams

Stripe sign-in

You will be prompted to sign into Stripe if you are not already 1.

Stripe Confirmation

Stripe will ask if you want to 3 connect to Backpack Internet (Bento). It will also ask you to select the Stripe account you would like to connect with 2.

Approve Connection to Bento

Once you have clicked connect you will be redirected back to Bento to the Connect Stripe screen. You will see the Bento Site you connected 1, the stripe account you connected 2 with and a settings and disconnect buttons 3.

Connection Settings

Clicking settings will provide you with a drop down list of Bento sites in your account 1. Should you need to change the site you want Stripe events to appear in you would make that change here.

How the connection works

When purchase events happen inside Stripe, Bento receives them through Stripe's webhook system and records them as events on the matched subscriber. The common event you will look for is $ChargeSucceeded, which means Stripe processed a payment successfully.

Stripe events become useful in Bento because they can:

update a subscriber's lifetime value
trigger post-purchase workflows
add or remove customer lifecycle tags
personalize follow-up emails with payment or product details
help you segment customers by purchase behavior

If you need to send your own server-side Stripe event into Bento, use the Events API and follow the same event naming pattern.

Event and field mapping

Name
$ChargeSucceededevent
Description
Payment succeeded in Stripe. Use this to trigger receipts, onboarding, post-purchase education, and customer tagging.
Name
emailstring
Description
The customer email Bento uses to match or create the subscriber.
Name
details.value.amountinteger
Description
Payment amount in cents when available.
Name
details.value.currencystring
Description
Payment currency, such as USD.
Name
details.stripe_customer_idstring
Description
Stripe customer identifier when available in the event payload.
Name
details.stripe_charge_idstring
Description
Stripe charge identifier when available in the event payload.

Stripe payloads vary by payment flow and product setup. Always inspect your first synced event in Bento before building a production workflow around a specific field.

Workflow recipes

New customer onboarding

Trigger on $ChargeSucceeded.
Add a customer tag.
Set a field such as last_purchase_at.
Add the person to a customer onboarding sequence.

High-value customer alert

Trigger on $ChargeSucceeded.
Check whether details.value.amount is above your threshold.
Send a workflow webhook to your CRM or Slack bridge.
Add a tag such as vip_customer.

Failed or missing sync review

If a payment appears in Stripe but not Bento:

Confirm the Stripe account is still connected in Bento.
Check that the payment has a customer email.
Inspect the latest event in Bento for the subscriber email.
Reconnect Stripe if the account authorization changed.
Contact support with the Stripe charge id and Bento site UUID.

Troubleshooting

Problem	What to check
Event is missing	Confirm the Stripe account is connected to the right Bento site.
Subscriber was not matched	Make sure the Stripe customer or payment has an email address.
Workflow did not start	Confirm the workflow trigger is watching the exact event name, such as `$ChargeSucceeded`.
LTV looks wrong	Inspect the event details and currency. Amounts are commonly stored in cents.
You changed Stripe accounts	Open the integration settings and reconnect the correct account.

Sample Event

The screenshot below shows how a synced Stripe payment appears as an event on a subscriber in Bento, including the event name and the details Stripe sent with it.