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Plans and API Access
Most Bento REST endpoints are available to every account with API keys for the site. A few endpoints are gated because they can be expensive, reveal broad account data, or need account-specific review before use.
Default API Limits
These defaults apply unless an endpoint page says otherwise.
| Endpoint family | Default limit |
|---|---|
/api/v1/fetch/* | 100 requests per minute |
/api/v1/batch/* | 100 requests per minute |
/api/v1/experimental/* | 100 requests per minute |
/api/v1/stats/* | 60 requests per hour |
When you receive a 429, slow down and retry with exponential backoff. Batch endpoints are designed for bulk work, so prefer one request with many records over many single-record requests.
Endpoint Access By Plan
- Name
/batch/events- Type
- All API-enabled accounts
- Description
Track user activity, update fields, create people, and trigger workflows.
- Name
/batch/subscribers- Type
- All API-enabled accounts
- Description
Import or update subscribers without triggering automations.
- Name
/batch/emails- Type
- All API-enabled accounts
- Description
Queue transactional or one-off emails at the documented send pace.
- Name
/fetch/search- Type
- Enterprise
- Description
Search subscribers by filters. Contact support if you need access.
- Name
/stats/*- Type
- All API-enabled accounts
- Description
Read stats for backend dashboards and internal reporting.
Transactional Email Limits
The Emails API accepts up to 60 email objects per request and sends at a default pace of 60 emails per minute.
Messages that look risky can be slowed down further. Examples include emails with URL shorteners, emoji-heavy content, or user-controlled personalization in sensitive flows. If you send password resets, invites, login links, or receipts, also rate limit the user-facing action in your own app.
When To Contact Support
Contact support@bentonow.com when you need:
- higher transactional email send pace
- Enterprise subscriber search access
- a data export path that is not covered by the public API
- guidance on bulk imports, migrations, or account-specific rate limits