Orange 550 5.7.1: spam policy rejection.

Orange rejected the message because the content or sender reputation violated spam policies.

How to fix 550 5.7.1.

Retrying or final
Final
A 5xx reply. The server will not accept this message. Resending it unchanged fails again.
Who is at fault
Sender
Your authentication, reputation, content, or sending pace.
Severity
ErrorPolicy Violation
Permanent550 5.7.1

After repeated warnings, Orange issues a hard 5.7.1 to force remediation. The block remains until the sender demonstrates improved practices.

Next steps

  1. 1Remove inactive Wanadoo/Orange subscribers and reconfirm consent.
  2. 2Adjust frequency caps so the same recipients are not hit multiple times per day.
  3. 3Review spam trap monitoring services for French networks.
  4. 4Share an action plan with Orange support when requesting reinstatement.
Orange documentationEvery raw SMTP 550 reply

The same code at other providers.

Providers word the same code differently. Their fixes differ too.

550 5.7.1GmailLow domain reputationFinal
550 5.7.1GmailMessage flagged as spamFinal
550 5.7.1 [CS01]Apple Mail (iCloud)Local policy blockFinal
550 5.7.1Apple Mail (iCloud)Spamhaus SBL blockFinal
550 5.7.1 LPN007_517Laposte.netDMARC policy rejectFinal
550 5.7.1 LPN007_518Laposte.netContent policy blockFinal
550 5.7.1SFRSpam policy rejectionFinal

More Orange codes.

Full Orange playbook

Other Orange fixes

421 OFR004_301Suspicious trafficRetrying
550 OFR006_103IP blocked, policyFinal
421 OFR004_104Too many connectionsRetrying
421 OFR004_105Service refusedRetrying
421 OFR_999IP suspended (2 hours)Retrying
421 SPF Check FailedSPF check failedRetrying

In the glossary

Bounce (Hard)Hard bounce is when an email cannot be delivered because the address is invalid or blocked. It is a permanent failure and the address should be removed from your list.
Suppression ListA suppression list is the place your email tool keeps addresses that should not receive messages. It is a permanent "do not send" list that helps you avoid emailing people who have opted out or caused issues in the past.
List HygieneList hygiene is the practice of cleaning your email list by removing bad or inactive addresses. It keeps your list focused on people who still want your emails.
Bounce RateBounce rate is the percentage of emails that could not be delivered to recipients. It shows how many addresses are invalid or blocked compared to the total you tried to send.

Browse all raw Orange replies →

More references.

SMTP field manual.

Every SMTP reply code, with real bounces from mailbox providers and spam filters and who needs to act.

Catch bounce problems before your customers do.

Pre-send checks, send pacing, and live delivery reporting in one place. Free for 30 days.

Start free trialBook a demo