We already use agents for half of Bento work. Look up a subscriber. Check email delivery. Send a broadcast.
But any task related to our Bento Chat product you still had to log into the app to get the work done.
Not anymore.
Bento Chat now has a Chat API, and the same capabilities are available on the hosted MCP server. Claude, Cursor, Codex, or your own agent can list conversations, read a thread, reply, leave a private note, and mark it resolved.
Same API keys and site_uuid you already use.
What shipped
- List and search Chat conversations
- Fetch a thread and recent messages
- Reply, or start a conversation by email
- Add private notes (team only)
- Update status: open, resolved, pending, snoozed
We recommend asking your agent "do I have any support tickets I need to answer?" or "help me get to inbox zero".