How do you measure a subscriber?
A unique subscriber, to us, is someone who we have identified their email and they have not unsubscribed from your marketing. In our calculations, we'll also pool in known customers.
What happens if my visitor quota runs out?
We’re not going to cut you off or break your site. We’ll let you go a little over your quota, but if you continue to exceed it on a regular basis you can either buy additional visitors on their own, or upgrade plans. We’ll let you know if this is the
case and reach out via live chat or email. You'll never wake up to a humongous, scary bill.
What happens if my site is hit with a distributed DoS attack or crazy amounts of people from social media?
You can flip off your script with one click in the Bento backend which will stop ALL tracking. We also have measures in place to detect this and turn off straight away.
How easy is the implementation? I’ve heard that before!
It’s really easy. You just need to copy and paste our tracking code into the footer of your site — like Google Analytics, or implement it in your tag manager software, if you have one. If you don’t know what we’re talking about, feel free to reach
out and we can try to help, or call your favorite computer person to get their advice.
How many different domains can I run Bento on?
You can use Bento on any number of websites or domains.
Will Google index my results?
99% of the time no. We have an expert team of SEO specialists on staff who can help you with these queries.
Of course! All plans include support, and we’re happy to help at any time. We’re based in most timezones so will usually reply within a few hours.
I’m not happy, what can I do?
Sorry. If you haven't sent any emails, and just collected data then we’ll refund you the moment you ask, because we think you should be in absolute head-over-heels love with Bento. Just say hi using the chat button on the bottom right of your screen
to start that conversation.