# Support

Get help with Bento. Pick the channel that fits your situation.

---

## Contact Us {{ id: 'contact-us' }}

### Discord Community

The fastest way to get help. Join our Discord to chat with the Bento team and other users in real-time.


  <a href="https://discord.gg/ssXXFRmt5F" target="_blank" rel="noopener noreferrer" className="inline-flex items-center gap-2 rounded-lg bg-[#5865F2] px-4 py-2 text-sm font-semibold text-white hover:bg-[#4752C4] transition-colors">
    <svg className="w-5 h-5" fill="currentColor" viewBox="0 0 24 24">
      <path d="M20.317 4.37a19.791 19.791 0 0 0-4.885-1.515.074.074 0 0 0-.079.037c-.21.375-.444.864-.608 1.25a18.27 18.27 0 0 0-5.487 0 12.64 12.64 0 0 0-.617-1.25.077.077 0 0 0-.079-.037A19.736 19.736 0 0 0 3.677 4.37a.07.07 0 0 0-.032.027C.533 9.046-.32 13.58.099 18.057a.082.082 0 0 0 .031.057 19.9 19.9 0 0 0 5.993 3.03.078.078 0 0 0 .084-.028 14.09 14.09 0 0 0 1.226-1.994.076.076 0 0 0-.041-.106 13.107 13.107 0 0 1-1.872-.892.077.077 0 0 1-.008-.128 10.2 10.2 0 0 0 .372-.292.074.074 0 0 1 .077-.01c3.928 1.793 8.18 1.793 12.062 0a.074.074 0 0 1 .078.01c.12.098.246.198.373.292a.077.077 0 0 1-.006.127 12.299 12.299 0 0 1-1.873.892.077.077 0 0 0-.041.107c.36.698.772 1.362 1.225 1.993a.076.076 0 0 0 .084.028 19.839 19.839 0 0 0 6.002-3.03.077.077 0 0 0 .032-.054c.5-5.177-.838-9.674-3.549-13.66a.061.061 0 0 0-.031-.03zM8.02 15.33c-1.183 0-2.157-1.085-2.157-2.419 0-1.333.956-2.419 2.157-2.419 1.21 0 2.176 1.096 2.157 2.42 0 1.333-.956 2.418-2.157 2.418zm7.975 0c-1.183 0-2.157-1.085-2.157-2.419 0-1.333.955-2.419 2.157-2.419 1.21 0 2.176 1.096 2.157 2.42 0 1.333-.946 2.418-2.157 2.418z" />
    </svg>
    Join Discord
  </a>


---

### Email Support

For account-specific issues, billing questions, or anything that requires us to look at your account.

| Contact                                               | Use For                                     |
| ----------------------------------------------------- | ------------------------------------------- |
| [support@bentonow.com](mailto:support@bentonow.com)   | General support & technical issues          |
| [sales@bentonow.com](mailto:sales@bentonow.com)       | Pricing, enterprise plans, custom contracts |
| [security@bentonow.com](mailto:security@bentonow.com) | Security concerns or vulnerability reports  |

---

## Support Expectations {{ id: 'expectations' }}

Here is what you can expect from our support team as a minimum:

- **All support emails:** Response within 24 hours maximum. 
- **Fast responses during JST hours:** Most requests move faster during our core support window (07:00-21:00 JST).
- **Technical support tickets:** Typical first response in 6-12 hours.


  
    Timezone overlap chart
    Core support window: 07:00-21:00 JST
  

  
    
    
      00
      06
      12
      18
      24
    
    Local fast hours
  

  
    
      JST
      
        
      
      07:00-21:00
    

    
      UTC
      
        
        
      
      22:00-12:00
    

    
      AEST
      
        
      
      08:00-22:00
    

    
      CET
      
        
        
      
      23:00-13:00
    

    
      ET
      
        
        
      
      17:00-07:00
    

    
      PT
      
        
        
      
      14:00-04:00
    
  

  
    Each row shows a full 24-hour day in local time. Green blocks show faster-response hours.
  


---

## Self-Service Resources {{ id: 'self-service' }}

### Documentation

| Resource                                 | Description                        |
| ---------------------------------------- | ---------------------------------- |
| [Quickstart](/docs/quickstart)           | Get up and running in 30 minutes   |
| [FAQ](/docs/faq)                         | Answers to common questions        |
| [Troubleshooting](/docs/troubleshooting) | Solutions to common problems       |
| [Help Center](/help)                     | Searchable knowledge base articles |

### API & Developer Resources

| Resource                                            | Description                          |
| --------------------------------------------------- | ------------------------------------ |
| [API Overview](/docs/developer_guides/introduction) | REST API documentation               |
| [SDKs](/docs/sdks)                                  | Official libraries for 12+ languages |
| [Authentication](/docs/authentication)              | API keys and auth setup              |

### Deliverability

| Resource                                     | Description                        |
| -------------------------------------------- | ---------------------------------- |
| [Deliverability Guide](/docs/deliverability) | Best practices for inbox placement |
| [DNS Setup](/docs/dns)                       | SPF, DKIM, DMARC configuration     |
| [Domain Warmup](/docs/deliverability/warmup) | Warming up a new sending domain    |

---

## System Status {{ id: 'status' }}

Check the current status of Bento services:


  <a href="https://status.bentonow.com/" target="_blank" rel="noopener noreferrer" className="inline-flex items-center gap-2 rounded-lg bg-good/15 px-4 py-2 text-sm font-semibold text-good hover:bg-good/25 transition-colors">
    
    View System Status
  </a>


---

## Report Abuse

If you've received spam or unwanted email from a Bento user, please report it:


  <a href="https://tally.so/r/3lBebN" target="_blank" rel="noopener noreferrer" className="inline-flex items-center gap-2 rounded-lg bg-surface-raised px-4 py-2 text-sm font-semibold text-ink hover:bg-surface-overlay transition-colors">
    Report Abuse
  </a>