# Deliverability Help Journey

Use this path when emails are landing in spam, bouncing, delayed, showing Gmail warnings, or blocked by sending limits.

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## Goal {{ id: 'goal' }}

Find the highest-probability issue first: DNS, list quality, sending pace, content, bounces, or account approval.

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## Triage Order {{ id: 'triage-order' }}

1. Validate [DNS Setup](/docs/dns).
2. Check [Approvals](/docs/deliverability/approvals) and [Sending Limits](/docs/deliverability/sending_limits).
3. Review [Bounces](/docs/deliverability/bounces).
4. Check content and links with [Gmail Link Warnings](/docs/deliverability/suspicious_links).
5. Review list source and recent engagement.
6. Slow down sends and target engaged users first.


> If DNS was just changed, allow propagation time before assuming reputation has recovered.


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## Common Paths {{ id: 'common-paths' }}

| Symptom | Start here |
| --- | --- |
| New domain or first campaign | [Domain Warmup](/docs/deliverability/warmup) |
| Authentication warning | [DNS Setup](/docs/dns) |
| Gmail link warning | [Gmail Link Warnings](/docs/deliverability/suspicious_links) |
| Gmail image warning | [Gmail Image Warnings](/docs/deliverability/gmail_image_warnings) |
| Delays or throttling | [Sending Limits](/docs/deliverability/sending_limits) |
| Failed deliveries | [Bounces](/docs/deliverability/bounces) |

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## Escalation Checklist {{ id: 'escalation-checklist' }}

Before contacting support, collect:

- Sending domain.
- Message type and approximate send time.
- Example recipient.
- Bounce code or warning screenshot.
- DNS provider.
- Recent list source and audience size.
- Whether this is marketing or transactional email.

## Related docs

- [Deliverability Overview](/docs/deliverability)
- [Troubleshooting](/docs/troubleshooting)
- [DNS Setup](/docs/dns)
- [Bounces](/docs/deliverability/bounces)